Please note that all of our current SSN COVID-19 Samford Response Services have been suspended due to low demand.

We will restart these services if the local COVID situation indicates a need for them to be restarted.


SSN COVID-19 Samford Response Services


All pickups and deliveries will be at social distancing levels – minimum 1.5m from anyone and no physical contact.

The goods are put together by the relevant retailer or shopped by a Volunteer.  In a see-through pouch is the name and address and telephone number of the community member – the bags will be sprayed with anti-bacterial/virus spray by the relevant supplier and left in a safe pickup location for a Volunteer driver to pick up.  A standard letter is included with the delivery and payment details for information to the community member.

The goods are delivered, sprayed again by the volunteer and the community member is notified via SMS or via call or ringing the doorbell and standing well back (at least 1.5m).

Please order by completing the online Community Member Registration form [Link disabled while service suspended] (only once) and then filling out your order online by using the Request for Assistance form [Link disabled while service suspended] .

Pharmaceutical deliveries:

Terry White Chemmart Samford are currently able to deliver medication using their in-house team.

If you require medication, please order and pay for your items by contacting the Pharmacy directly by calling 07 3289 1559, sending an email to or by ordering through MedAdvisor.

We are working with the team at Terry White Chemmart Samford and if requested by them we will organise delivery of your pharmaceutical items.

Food and provisions deliveries

Food and provisions are provided by Drakes Supermarket Samford. They cannot take payment over the phone so a physical payment will be performed.

The community member calls the SSN COVID-19 Samford Response number (Phone: 0492 886 612) or registers a request online and provides a list of items needed.  Please note, the community member may not get all their order or exactly what was ordered, depending on stock availability.

A Volunteer goes into the retailer and shops for the community member. Payment will be made by the Volunteer using SSN COVID funds.

Each community member will be provided the receipt with the food delivery along with the relevant bank details and requested to pay.  This is a trust-based repayment.

Pre-prepared Frozen Meal delivery

We can provide a variety of frozen meals prepared by Meals on Wheels to community members that are sick or injured and unable to cook for themselves.

Please order on the Essential Food Delivery service and quote either MOW soup or MOW main meal and the required quantities.

Psychological/Emotional Support

For urgent assistance please see our information page at Urgent Assistance.

COVID-19 is putting a huge strain on many of us, but help is available.

For psychological and emotional support please call the Samford Support Network on 0470 214 916 and we will arrange for someone from our Psychology and Client Support Group to call you back.

Alternatively, Please refer to our urgent assistance information page at Urgent Assistance.

Last updated 5 May 2020